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Leadership Institute

Course Catalog

Training for Frontline Leaders and Managers

• Achieving Your Leadership Potential
• Adaptive Leadership
• Boosting Business Results
• Building an Environment of Trust
• Building Winning Partnerships
• Coaching: Developing High-Performance
• Coaching for Improvement
• Coaching for Success
• Delegating for Results
• Developing Others
• Empowering Leader
• Essentials of Leadership
• Getting Started as a New Leader
• Influential Leadership
• Launching a Successful Team
• Leadership: Facilitating Change
• Leading Change
• Leading High-Performance Teams
• Making Meetings Work
• Managing Performance Problems
• Mastering Interaction Skills
• Motivating Others
• Planning and Critical Path
• Problem Analysis and Decision Making
• Rapid Decision Making
• Reaching Agreement
• Resolving Conflict
• Retaining Talent
• Reviewing Performance Progress
• Setting Performance Expectations
• Supporting Leadership Development
• Thunderbolt Thinking®: Building an Innovative Workplace

Training for Hiring Managers

• Essential Interviewing Skills
• Targeted Selection (requires additional certification)

Training for Workforce and Teams

• Adapting to Change
• Building Trust
• Communicating and Listening
• Communicating with Others
• Contributing to Meeting Success
• Fast Start for Teams
• Feedback Fundamentals
• Impacting Your Work Processes
• Improving Personal Productivity
• Influencing Others
• Interaction Skills for Success (Frequent Pre-requisite Course)
• Investing in Your Learning
• Making Effective Decisions
• Making Sense of Business: A Simulation®
• Optimizing Team Performance
• Partnerships for Improvement®
• Personal Empowerment: Taking Initiative
• Supporting Others
• Taking Action® Handbook
• Taking Action® to Solve Problems
• Taking Charge of Your Development
• Thunderbolt Thinking®: Innovation Fundamentals
• Training Others
• Valuing Differences
• Working as a Team
• Working Through Conflict

Training for Customer Service Providers and Their Managers

• Service Plus®
• Creating a Service Culture: The Service Leader’s Role
• Service Boosters
• Service Plus® Health Care: Building Patient Loyalty

Solutions That Work - Leadership

• New Frontline Leadership Skills
• Advanced Leadership Skills
• Basic Coaching Skills
• Advanced Coaching Skills
• Middle Management Leadership Skills
• Business Performance and Accountability
• Health Care Leadership Skills
• Leading Rapid Change
• Team Leadership
• Motivating and Retaining Talent
• Leading Lean: The Human Side of Six Sigma

Solutions That Work - Selection

• Selection and Retention

Solutions That Work - Service

• Building Patient Loyalty
• Creating A Service Culture
• Creating A Customer-Focused Workforce