Leadership Institute

Training Others

Learning Format: Classroom

Skill Practice Course

Order No. TQ26

Cross-training can evoke fear and even anger. People fear they will have to do another job they don’t like. They worry about how they will juggle their present job with training others. And they might feel their own job is in jeopardy.

Training Others gives employees the skills they need to effectively help others prepare for new tasks and responsibilities. The course also will help build employee commitment to and understanding of the importance of training to your organization.

Do You Face Any of These Issues?

  • Do you need employees to cross-train one another or train on new technologies?
  • Do employees have the necessary skills to prepare others for new tasks and responsibilities -- from both an “abilities” and a “motivational” standpoint?

Performance Objectives

Helps associates:

  • Know more about the importance of training others in the workplace.
  • Be prepared to plan and conduct on-the-job training with one or more people.
  • Feel a sense of accomplishment and satisfaction in helping others grow and develop their skills.

Primary Competency Developed

  • Coaching

Secondary Competency Developed

  • Building a Successful Team

Course Overview

  • What Can Go Wrong: A video helps learners identify actions and situations that should be avoided when training others.
  • Training Strategies: Participants view a video and discuss three strategies for training others. They practice organizing and “chunking” content, using a skill or task from their real jobs. In small groups, learners compile lists of factors to consider when preparing to train others.
  • Communication Strategies: Learners review personal and practical needs as well as Key Principles and feedback fundamentals. A skill-building exercise provides an opportunity to practice using Key Principles in training situations and to give and receive feedback.
  • Positive Model/Skill Practice: Learners view a positive model and track the use of Interaction Process skills. They discuss how effectively skills were used in a video. Working in small groups, learners practice their skills and give one another feedback.
  • Overcoming Roadblocks: Participants identify potential roadblocks to training and how to handle them.
  • Application: Learners use a Training Planner to prepare for a training discussion and review a list of do’s and don’ts for training others.

Video Segment Summaries

  • A video illustrates poor training techniques used by a frontline employee who is training two coworkers.
  • In two parts, the narrator explains the Key Actions and Interaction Guidelines for training others.
  • A positive model shows a frontline employee using the Interaction Process to train two coworkers.

Course Details

  • Target audience: All employees through frontline leaders.
  • Course length: 3 hours, 10 minutes, or 1 hour, 41 minutes Fast Track.
  • Facilitator certification: DDI-certified facilitator required.
  • Prerequisites: Interaction Skills for Success or Essentials of Leadership.
  • Series: Service/Professional and Manufacturing.
  • Group size: 10 to 20 people.
  • Prework: No.

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