Leadership Institute
Supporting Others
Learning Format: Classroom
Order No. TQ25
When coworkers support one another, things get done. As they help one another succeed, they create an environment in which people feel comfortable trying new things -- be it how to improve customer loyalty
or increase productivity. They create a learning environment in which experience is transformed
into support.
In this course, participants learn why supporting one another at work is important and how it can be done to ensure the success of everyone involved -- the employees, their coworkers, and the organization.
Do You Face Any of These Issues?
- Do people in your organization treat others with courtesy and respect?
- Do coworkers need to coach or encourage one another and lack the skills to do so?
- Are people hesitant to ask for help?
Performance Objectives
Helps associates:
- Recognize opportunities to coach, guide, and encourage others.
- Help others accomplish new tasks and meet challenges at work.
- Ask others for support when they face a challenging task or assignment.
Primary Competency Developed
Secondary Competencies Developed
- Building Strategic Working Relationships
- Communication
Course Overview
- Supporting -- What and Why: Learners discuss why supporting others is important. A video defines support, presents opportunities for providing it at work, and demonstrates how Key Principles can help.
- Supporting -- When and How: Participants learn the three types of support and discuss examples of supporting opportunities.
- Coaching: Key elements of giving and receiving effective coaching are explained, and a video shows positive coaching models. Learners practice coaching skills and learn how Interaction Guidelines can help.
- Guiding: Participants learn guiding concepts and review the importance of feedback and Key Principles. A video illustrates positive guiding examples while a skill development exercise helps participants practice their guiding skills. Learners fill out a Support Planner, which helps them prepare for a future support discussion.
- Encouraging: Participants discuss the importance of building coworkers’ confidence and complete an encouragement exercise.
- Putting It All Together: Learners complete a Support Planner to prepare for an upcoming supporting discussion.
Video Segment Summaries
- A narrated introduction shows several scenarios of common opportunities for support that can sometimes be overlooked.
- Coaching is defined, and key coaching skills are illustrated.
- Two team members coach a coworker, demonstrating appropriate use of
coaching skills and Key Principles.
- Effective coaching from the receiver’s point of view illustrates appropriate
receiving skills.
- A three-part, video-based exercise illustrates the use of feedback and Key Principles to guide others.
Course Details
- Target audience: All employees through frontline leaders.
- Course length: 2 hours, 50 minutes, or 1 hour, 40 minutes Fast Track.
- Facilitator certification: DDI-certified facilitator required.
- Prerequisites: Interaction Skills for Success or Essentials of Leadership.
- Series: Service/professional and administrative.
- Group size: 10 to 20 people.
- Prework: No.
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