Leadership Institute

Impacting Your Work Processes

Learning Format: Workbook-Based Self-Study, Group Facilitation

Order No. WD32

Equipping employees to improve their own work processes increases efficiency, reduces rework, enhances customer satisfaction, and ultimately drives organizational performance.

While most training programs on work processes cover “macro” processes like manufacturing or order fulfillment, this course focuses on individual work processes. It gives your people the skills to take ownership of their jobs and streamline their processes to improve performance.

Do You Face Any of These Issues?

  • Do people in your organization realize the individual impact they can have on the quality of your products or services?
  • Do employees know what processes they each own in their jobs, and are they equipped to improve them?
  • Are they aware that meeting customer needs is key to improving processes?

Performance Objectives

Helps associates:

  • Map their work processes and identify improvement opportunities.
  • Improve work processes in ways that increase customer satisfaction, enhance job satisfaction, reduce frustration, and strengthen the organization’s ability to provide high-quality goods and services.

Primary Competency Developed

  • Continuous Improvement

Secondary Competency Developed

  • Quality Orientation

Course Overview

  • All About Processes: Participants learn about work processes and how to “map” one of their own.
  • Understanding Process Improvement: Learners define process improvement and review guidelines. They are introduced to and use a tool for focusing improvement on the customer.
  • Getting Involved: Participants learn how to become involved in improving processes and use a tool to involve others in their improvement efforts to ensure successful improvements.
  • Improving Processes: Learners explore signs of improvement opportunities. They also learn about measurement, non-value-added activities, and how to ensure successful improvements.
  • Being Creative About Improvement: Learners discover barriers that keep them from making process improvements, and they then learn how to avoid them.
  • Looking Back and Looking Ahead: Participants review what they have learned and plan their next steps. An optional knowledge test helps participants check what they have learned.

Video Segment Summaries

  • No video.

Course Details

  • Target audience: All employees up to mid-level leaders.
  • Course length: 2 hours, 50 minutes, or 1 hour, 22 minutes Fast Track.
  • Facilitator certification: DDI certification not required.
  • Prerequisites: None.
  • Series: Suitable for all environments.
  • Group size: 10 to 20 people.
  • Prework: No.

Related Courses