Leadership Institute

Feedback Fundamentals

Learning Format: Classroom, Web-Based

Order No. WD71

Feedback isn’t criticism! Once people understand that feedback is valuable, usable information, real performance improvement begins.

Feedback Fundamentals helps employees use feedback to enhance their job performance and ensure their success. The course emphasizes seeing feedback as objective information about performance that can help them improve the way they work.

Do You Face Any of These Issues?

  • Would effective giving and receiving of feedback improve your people’s performance and job satisfaction?
  • Do associates need to give others feedback that will help them improve their performance?
  • Do associates need to ask others for feedback about their performance?

Performance Objectives

Helps associates:

  • Take advantage of opportunities to gather feedback and enhance their performance.
  • Control the amount and quality of the feedback they receive.
  • Become more successful by seeking and receiving feedback more effectively.
  • Enhance coworkers’ performance by providing them with specific feedback.

Primary Competency Developed

  • Communication

Secondary Competency Developed

  • Continuous Learning

Course Overview

  • Acquiring Feedback: A video shows the value of feedback, and learners discuss positive and negative experiences with feedback. The feedback process model is introduced. A video activity highlights missed opportunities to give and receive feedback.
  • Open or Closed: Learners use a feedback choices inventory to assess their openness to feedback. A team activity shows when and why it’s good to be open or closed to feedback. Participants learn how to be open to feedback.
  • Feedback -- Facts and Feelings: The what and why model of feedback is introduced. Learners see how feedback must meet people’s personal needs, and they review Key Principles. They next improve historic examples of insensitive feedback by using Key Principles. A video illustrates effective and ineffective feedback.
  • Building Feedback Skills: Learners analyze a video situation. They identify and prepare for an on-the-job feedback opportunity. They also analyze a difficult situation and prescribe an approach.
  • Acting on Feedback: Participants review tips for acting on feedback and complete a feedback planner.

Video Segment Summaries

  • Archival footage recalls the first attempt to land a man on the moon, emphasizing the importance feedback had in that situation.
  • Neither the receiver nor the potential giver of feedback does his part to ensure that performance information is acquired.
  • Two people exchange feedback that doesn’t meet each other’s personal needs. The same scene then shows them effectively exchanging feedback and meeting each other’s personal needs.
  • A coworker provides feedback without meeting personal needs.
  • Footage shows Apollo 11’s moon landing.

Course Details

  • Target audience: All employees up to mid-level leaders.
  • Course length: 3 hours, 20 minutes, or 2 hours Fast Track.
  • Facilitator certification: DDI-certified facilitator required.
  • Prerequisites: Interaction Skills for Success or Essentials of Leadership.
  • Series: Suitable for all environments.
  • Group size: 10 to 20 people.
  • Prework: Yes. 30 minutes.

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