Leadership Institute
Business Performance and Accountability
Recommended Solution for: Business Performance and Accountability
Many leaders struggle with getting maximum performance from their workgroups. Under pressure to deliver more results with proportionately fewer resources, even experienced leaders lose sight of priorities, send mixed messages, and fail to stop or prevent debilitating turf wars. The result is chronic under-performance of individuals and workgroups, and lower levels of job commitment and satisfaction. As the pace of work quickens,
leaders need to:
- Establish clear performance goals and objectives and reinforce or re-interpret them as change occurs.
- Monitor work flow and loads and maximize the talents and capabilities of all workgroup members.
- Monitor personal disagreements and intra-team disputes to prevent escalating conflict.
- Analyze situations and make decisions rapidly and confidently when quick action is needed.
Course Recommendations
The following courses help experienced leaders achieve higher levels of workgroup performance.
* Essentials of Leadership is the prerequisite course for most leadership courses.
- Setting Performance Expectations -- Helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it.
- Reviewing Performance Progress -- Teaches leaders to conduct effective discussions that recognize people’s success and plan for their future development.
- Delegating for Results -- Prepares leaders to transfer responsibility and authority
to others.
- Resolving Conflict -- Enables leaders to recognize signs of conflict, assess the conflict, and serve as catalysts to achieve resolution.
- Rapid Decision Making -- Helps leaders accelerate the decision-making process, yet still make quality decisions in fast-paced environments with limited time and information. (No prerequisite course required)
- Boosting Business Results -- Designed to follow 3 to 6 of DDI’s leadership courses, this course enables leaders to identify a project or task that will require effective use of these newly learned leadership skills. Teaches leaders a proactive, strategic process they can apply to leverage their leadership skills with business results.
Supplemental Courses and Development Tools
- OPAL® (Online Performance and Learning) -- Provides Internet reinforcement and just-in-time coaching.
Rationale
Most organizations can’t execute their business strategies without leaders at all levels, but especially first and second level leaders, getting the highest level of performance from the individuals in their workgroups. Yet many leaders fail to establish clear performance goals and then hold people accountable (with coaching) to achieve them. Often changing priorities, unexpected events, and increasing demands require leaders to take decisive action, assign broad responsibilities to people and teams, or handle potential conflicts before they escalate. This solution equips leaders to deal effectively with these challenges and maintain both high levels of performance and employee engagement.